Great selection of flowers, wonderful service from staff and I appreciate them being very attentive . I picked up a bouquet of pink Gerbera daises for office decor. I would recommend using Caruso florists. They are conveniently located on M street NW near downtown and are open 7 days a week.
Can’t say enough about Caruso. I have been using them for years, and keep coming back because of excellent customer service. If there is ever a hiccup, they make it right. So rare these days. Highly recommend!
My partner ordered (as surprise) flowers and balloons to be delivered to my office for a very special occasion: my championship victory. The delivery came incomplete: they delivered flowers with no balloons. I did not know there were supposed to be the balloons, and when I took a photo and sent it to my partner to thank him for acknowledging my achievements with the nice flowers, he asked about the balloons. He called the flower shop, and they told him, there would be no balloons re-delivery - only partial refund. Well, that's too bad, especially given the fact that the shop is just 4 blocks away from my office. Surprise is ruined and instead of trying to make amends, the shop chooses to be lazy. Guys, you can't be lazy if you want to have successful business and loyal customers!
While the interactions were friendly and professional, the quality of the flowers are very poor. I ordered a few African violets for a decorative pin that I needed to wear to an event. When I arrived the gentleman gave told me a whole story about how they were very fragile, and also made me a separate pin from fake silk flowers. I initially thought this was very nice, but what I realized was that this was a hedge because he truly knew he gave me poor flowers. The flowers weren't fragile, he just gave me flowers that were not fresh. I picked the flowers up on Friday evening, and by Saturday morning for the event, they were withered (see picture). I pretty much paid $20 for fake flowers worth $5 at most because I had to just wear the fake flowers instead of the real ones). Mind you the pin he made me only has 3 tiny flowers. It's not a big enough deal to go back and complain, I just won't do business here anymore. Additionally, I spent time looking around while I waited for the pin, and the arrangements just didn't look very nice and fresh in general. It could be the season, but I wasn't impressed with what I saw. They have a low rating for a reason. Super friendly people, but I don't recommend going here if you want quality. You could just pick up flowers from a street vendor by the metro and be just as satisfied with what you would get from here. Disappointing.
I ordered an African Violet basket with butterflies and a ribbon on the basket to be delivered on 3/31. It never arrived and on 4/1 I received an email that it had been delivered on 3/31 at 8:48am. I called teleflora and told them I had never received the flowers and the order was canceled. Half an hour later the flowers arrived with very poor looking plants and no ribbon. The delivery person told me to take them even though I told him the order was canceled. Twenty minutes later he returned and said he wanted the plants back. Not a good example of how to run a business.