I use them twice every year, for Mom's birthday and for Mother's Day. Her landlady sends me pictures of Mom with her flowers and they are always beautiful. I call them direct, and they are always very polite and nice. Remember that florists are limited sometimes with what flowers they have on hand. I just tell them the size/price point, and they never disappoint.
I have bought 2 sets of flowers from them and by far they have gone out of their way to make sure I am satisfied with their work.
I ordered flowers online in the deluxe arrangement. When the flowers arrived it didn't look like the picture from online. The flowers were all there but not arranged like the picture. In the picture there were in levels putting the nicer flowers in view and filler flowers behind them. The arrangement looked like a kid without training had put them in. You can hardly see the nicer flowers at all and the cheaper flowers are in the spotlight. I understand that it was a one sided arrangement be the flowers should still be arranged better were from one side they are still visible. There is more to a good arrangement than the flowers themselves. When I called they very nice but refused to do anything except get the flowers and give me a refund. This would have been perfect if they were not delivered as a gift. I am not going to go to someone and say excuse me I am taking back your gift, that would be extremely rude. Plus this is the second time this has happened and I felt stuck between being rude or being happy with the outcome.
Kind friendly service. Cute place. They do have their pet dog inside. Just an FYI for those who might be allergic. Sweet little dog..
I had spent almost $100 on what I thought was going to be a beautiful bouquet for my mom for her birthday. And what we got, was a sad, small, barely blooming piece of crap. Do not shop here.